Protecting your customers.

MAPFRE ASSISTANCE is the market leader in emergency assistance, travel insurance and vehicle warranty solutions.

For over 30 years, Ireland’s largest insurers and brokers, financial service providers, travel agents, vehicle manufacturers, and motor dealers entrust their brand to us.

In turn we provide a successful, seamless service in a range of tailor-made solutions.

Talk to us today about how we can help to protect your customers.

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Assistance

We provide motor breakdown and home emergency assistance and other services for the customers of Ireland’s largest insurers and financial service providers.

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Insurance

We are one of Ireland’s largest travel insurance underwriters, and provide vehicle insurance products such as warranty, GAP insurance and cosmetic repair insurance.

World-Class Customer Service

Providing assistance to customers in their time of need is the purpose of our existence.
This philosophy drives all aspects of our service.

Resolving your customer’s emergency – at home, on the road or abroad – is our key concern,
and we pride ourselves on our customer satisfaction and net promoter scores.

Travel Insurance

We offer a comprehensive travel insurance solution comprising underwriting, claims management, and customer service. We can also provide a white label solution based on the award-winning InsureandGo web and telemarketing platform.

Breakdown

As Ireland’s benchmark breakdown assistance provider, we have been working with Ireland’s most well-known insurance brands for over 30 years, utilising the best in breakdown assistance technology and service.

Home Emergency

Supported by the largest assistance network in Ireland, we provide 24/7 emergency assistance services for over 800,000 customers in Ireland. In partnership with the majority Ireland’s largest insurers and utilities companies, we provide a suite of tailor-made home emergency assistance products.

Contact Centre

Our 24/7 Galway City contact centre offers an an outsourced solution tailored to suit the needs of any partner in any industry. This can include taking first notification of loss on behalf of our insurance partners, to providing 24/7/365 troubleshooting and telephone support across a variety of industries.

Warranty

MAPFRE WARRANTY allows vehicle manufacturers and motor dealers to differentiate their offering through a suite of products including vehicle warranty, GAP, cosmetic repair and tyre insurance. We partner with over 300 motor dealers, and offer nationwide claims settlement through our network of over 400 approved repair shops.

Contact Us

Please get in touch with us to find out how we can help drive profitability and customer loyalty for your business.

MAPFRE ASSISTANCE

Agency Ireland

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Ireland Assist House, 22-26 Prospect Hill, Galway

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+353 91 501 610

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